Privacy policy
This Privacy Policy establishes the procedure for collecting, storing, processing, using, and protecting the personal data of users of the website ua.ghee-masheros.com (hereinafter — the “Website”, “We”, “Company”), which sells ghee butter and related products.
We process personal data in accordance with the Law of Ukraine “On Personal Data Protection”, the Constitution of Ukraine, the Law “On E-Commerce”, and — for customers from the EU — in accordance with GDPR (Regulation (EU) 2016/679).
By using this Website, you agree to its terms.
1. What data we collect
We collect only the information necessary for processing orders, delivery, or customer support:
• First and last name
• Phone number
• Email
• Country and city
• Delivery address or pickup point (e.g., Nova Poshta)
• Order comment (optional)
• Any other data you voluntarily provide in forms or communications with us
1.1. Payment data
We do not store or process your bank card details.
All payments are handled by secure payment providers:
• Stripe
• WayForPay
We only receive information about the payment status (successful / unsuccessful / pending) and technical transaction identifiers required for payment confirmation.
2. Purpose of collecting personal data
We use your personal data exclusively for:
• Placing and confirming orders
• Processing payments
• Delivering goods
• Customer communication and support
• Sending order status updates
• Improving service quality and internal analytics
We do not use your data for external marketing purposes and do not transfer it to third parties unrelated to order processing.
3. Legal grounds for data processing
We process personal data based on:
• your consent provided during order placement;
• performance of the purchase agreement;
• our legitimate business interests (analytics, service improvement).
4. Transfer of personal data to third parties
We transfer personal data only to partners required for processing orders or providing customer support:
• Payment services: Stripe, WayForPay
• Delivery services: Nova Poshta, DPD, GLS, An Post
• Hosting providers
• CRM systems
• Analytics services (Google Analytics, Meta Pixel)
We do not sell, exchange, or transfer data to third parties for any other purposes.
5. Data retention period
We store personal data for as long as necessary to:
• fulfil your order;
• comply with legal obligations;
• provide customer support.
After this period, data may be deleted or anonymised.
6. Data protection
We apply modern security measures, including:
• SSL encryption
• Secure servers
• Restricted access to information
• Regular updates and security audits
• Internal data protection policies
We take all reasonable steps to keep your data safe.
7. User rights
You have the right to:
• confirm whether we process your data;
• request a copy of your personal data;
• request correction or update of data;
• request deletion of personal data;
• withdraw consent to processing;
• restrict or object to data processing;
• file a complaint with a data protection authority.
To exercise these rights, contact us at: connect@ghee-masheros.com
8. Cookies and analytics
We use cookies for:
• saving user preferences
• enabling proper cart and checkout functionality
• analysing user behaviour
• improving advertising quality (Meta Pixel, Google Analytics)
You can disable cookies in your browser settings, but this may affect website functionality.
9. Marketing and service communications
We may send:
• order status updates
• support responses
• important service-related notifications
Marketing messages are sent only with the user’s consent, and you may unsubscribe at any time.
10. Changes to this Privacy Policy
We reserve the right to update or modify this Policy.
The current version is always available on this Website.
All changes take effect immediately upon publication.
Continued use of the Website after updates constitutes acceptance of the new terms.
Contact Information
If you have any questions about personal data processing or this Privacy Policy, please contact us:
Email: connect@ghee-masheros.com
We process personal data in accordance with the Law of Ukraine “On Personal Data Protection”, the Constitution of Ukraine, the Law “On E-Commerce”, and — for customers from the EU — in accordance with GDPR (Regulation (EU) 2016/679).
By using this Website, you agree to its terms.
1. What data we collect
We collect only the information necessary for processing orders, delivery, or customer support:
• First and last name
• Phone number
• Country and city
• Delivery address or pickup point (e.g., Nova Poshta)
• Order comment (optional)
• Any other data you voluntarily provide in forms or communications with us
1.1. Payment data
We do not store or process your bank card details.
All payments are handled by secure payment providers:
• Stripe
• WayForPay
We only receive information about the payment status (successful / unsuccessful / pending) and technical transaction identifiers required for payment confirmation.
2. Purpose of collecting personal data
We use your personal data exclusively for:
• Placing and confirming orders
• Processing payments
• Delivering goods
• Customer communication and support
• Sending order status updates
• Improving service quality and internal analytics
We do not use your data for external marketing purposes and do not transfer it to third parties unrelated to order processing.
3. Legal grounds for data processing
We process personal data based on:
• your consent provided during order placement;
• performance of the purchase agreement;
• our legitimate business interests (analytics, service improvement).
4. Transfer of personal data to third parties
We transfer personal data only to partners required for processing orders or providing customer support:
• Payment services: Stripe, WayForPay
• Delivery services: Nova Poshta, DPD, GLS, An Post
• Hosting providers
• CRM systems
• Analytics services (Google Analytics, Meta Pixel)
We do not sell, exchange, or transfer data to third parties for any other purposes.
5. Data retention period
We store personal data for as long as necessary to:
• fulfil your order;
• comply with legal obligations;
• provide customer support.
After this period, data may be deleted or anonymised.
6. Data protection
We apply modern security measures, including:
• SSL encryption
• Secure servers
• Restricted access to information
• Regular updates and security audits
• Internal data protection policies
We take all reasonable steps to keep your data safe.
7. User rights
You have the right to:
• confirm whether we process your data;
• request a copy of your personal data;
• request correction or update of data;
• request deletion of personal data;
• withdraw consent to processing;
• restrict or object to data processing;
• file a complaint with a data protection authority.
To exercise these rights, contact us at: connect@ghee-masheros.com
8. Cookies and analytics
We use cookies for:
• saving user preferences
• enabling proper cart and checkout functionality
• analysing user behaviour
• improving advertising quality (Meta Pixel, Google Analytics)
You can disable cookies in your browser settings, but this may affect website functionality.
9. Marketing and service communications
We may send:
• order status updates
• support responses
• important service-related notifications
Marketing messages are sent only with the user’s consent, and you may unsubscribe at any time.
10. Changes to this Privacy Policy
We reserve the right to update or modify this Policy.
The current version is always available on this Website.
All changes take effect immediately upon publication.
Continued use of the Website after updates constitutes acceptance of the new terms.
Contact Information
If you have any questions about personal data processing or this Privacy Policy, please contact us:
Email: connect@ghee-masheros.com